Data Privacy

TWH PRO's respects your privacy and is dedicated to protecting customer data. This policy details how we handle personal details collected through our website and phone communications.

Data We Collect

• Contact details including your name, physical property address, telephone number, and email.
• Water heating equipment details including brand, model number, serial number, and reported symptoms.
• Payment details required to process completed service invoices and approved deposits.
• Website technical analytics collected to improve digital user experience and site speed.

How We Use Your Data

• Scheduling service appointments, dispatching technicians, and providing arrival updates.
• Submitting manufacturer warranty documentation for covered replacement parts.
• Sending service receipts, written estimates, and scheduled annual maintenance reminders.
• Improving technical support protocols and field service performance.

Data Security

Customer data is encrypted and stored in secure digital systems. We never sell, rent, or trade your personal details to third-party marketing firms.